Privacy Policy

Last Updated: 13th April 2024

Next Review: 13th April 2025

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Avail - Privacy Policy

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In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or use our services.

Avail is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being transparent with customers about what it does with their personal information.

 

Data Collection

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Avail may collect personal information when:

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• You use our website.

• You use our services.

• You contact us.

• You are a recipient of our services.

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We may collect the following types of information:

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• Your name, address, email address, telephone number(s), and other contact details.

• Information required to provide you with a service, and details of our services that you have used.

• Your company’s name, your position in the company, the company’s address, company’s email address, and telephone number.

• Your payment information such as credit or debit card details and bank account details.

 

Website Cookies

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Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used to make websites work efficiently and to provide service information to the owners of the site.

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Why Do We Collect This Information?

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We collect your personal information to:

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• Provide you with services that you may request from us.

• Meet our legal and regulatory obligations.

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How Do We Collect This Information?

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We collect personal information:

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• Directly from customers, e.g., when a customer signs up to receive our services or registers on our website.

• From publicly available sources, e.g., social media, internet services.

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We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, please contact us as outlined below, and we will use reasonable endeavors to correct it.

 

Keeping Your Information Safe and Secure

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Avail is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared, or destroyed, and against it being lost.

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Third-Party Access

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Access to your personal information is only allowed when required by law. We do not and will never sell or share your personal information with third parties.

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Our Service Providers

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This includes external third-party service providers, such as accountants, auditors, experts, lawyers, and other outside professional advisors; IT systems, support, and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities. All our systems are located within the UK or EEA.

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How Long Do We Keep Personal Information?

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We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

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Data Usage and Purpose Limitation

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We collect and use your personal information for specific purposes, including but not limited to:

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• Providing services requested by you.

• Communicating with you regarding our services, updates, and promotions.

• Improving our services and website functionality.

• Complying with legal obligations.

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Marketing

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If you have consented to receive marketing information, you may opt out later by writing to us at info@availgroup.uk. You have a right at any time to stop us from contacting you for marketing purposes.

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Links to Other Websites

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Our website may contain links to other websites of interest. However, we do not have any control over these other websites. Once you have used any of these links to leave our site, we cannot be responsible for the protection and privacy of any information you provide while visiting these sites, as such sites are not governed by this privacy statement.

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Access to Personal Information

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To make a request to Avail for any personal information we may hold, please contact us by writing to the address provided below:

 

Avail  
Unit B, Princes Drive,  
Kenilworth  
CV8 2FD

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Or by emailing us at info@availgroup.uk.

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We want to ensure that your personal information is accurate and up to date. You may ask us to correct or remove information you believe is inaccurate.

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User Rights

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You have the following rights regarding your personal information:

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• Right to access.

• Right to rectification.

• Right to erasure.

• Right to restrict processing.

• Right to object.

• Right to data portability.

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To exercise any of these rights, please contact us using the information provided in the "How to Contact Us" section below.

 

Data Security Measures

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We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

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Changes to the Privacy Policy

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We reserve the right to update or modify this privacy policy at any time. Any changes we make to the privacy policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this privacy policy periodically for any updates.

 

User Consent

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By using our website or services, you consent to the collection, use, and processing of your personal information in accordance with this privacy policy.

 

How to Contact Us

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Please contact us if you have any questions about our privacy policy or the information we hold about you:

By email: info@availgroup.uk or write to us at:

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Avail
Unit B, Princes Drive,  
Kenilworth  
CV8 2FD

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