If you placed your order before 2.30pm then you should expect your order to be delivered via next day delivery. If you feel that your order is overdue then please see below: Firstly, we advise you to check as to whether your item has been shipped. You can do this by going to your Account > My orders, and then select the order that you would like to track. The carrier details will be included here for you to track your estimated delivery day & time. Alternatively, please contact our Customer Service team using the below details: Telephone: 01243 830650 (9am-5.30pm Monday to Friday) Email: info@availgroup.uk Live Chat: 9am-5.30pm Monday to Friday Post: Unit B Princes Drive, Coventry Road, Kenilworth, West Midlands, CV8 2FD

Placing an order on our website is easy! If you are a new customer, you will need to register for an account which allows you access to our customer ordering portal. Once we have completed our regulatory checks your account will be enabled. If you are an existing customer, simply log in with your username/password. You are then ready to browse and add to your basket as needed. If you have any questions or queries, then please contact our Customer Service Team: Telephone: 01243 830650 (9am-5.30pm Monday to Friday) Email: info@availgroup.uk Live Chat: 9am-5.30pm Monday to Friday Post: Unit B Princes Drive, Coventry Road, Kenilworth, West Midlands, CV8 2FD

For customer service enquiries: Telephone: 01243 830650 (9am-5.30pm Monday to Friday) Email: info@availgroup.uk Live Chat: 9am-5.30pm Monday to Friday Post: Unit B Princes Drive, Coventry Road, Kenilworth, West Midlands, CV8 2FD

You will need to submit your basic details including a Contact name, Business Trading Name, Trading Address, Telephone Number and Email Address. You will also need to provide the following information based on the type of account you are applying for: Care Home: Domiciliary Care Agency or Hospice: Registered Care providers address. GP Practice: Valid GMC number. Dental: Valid General Dentistry Council Number. Pharmacy: Valid registered Pharmacy GPHC number. Wholesale: A copy of your WDA licence and GDP certificate. General Public: You will need to confirm you are over 18 years of age, and provide your full name, date of birth, and registered home address.

Registration is easy and only takes a few minutes!

General Public: You will be able to begin ordering after a team member has approved your account! Please note, registering as a member of the General Public will only allow you to view the appropriate items. You will not be able to purchase pharmacy only medicines from us. Medical professionals: We will need to verify your details and complete the appropriate regulatory checks. You will then receive an email to confirm your new account details, and you will be able to then begin ordering.

Forgotten username? Your username is the email address that you registered with. If you no longer have access to this email address, then you will need to contact our customer service team. Alternatively, you can register for a new account using your new email address. Forgotten password? Enter your email address on the login page and click ‘Forgot Password’. You will then receive an email requesting for you to change your password. For security reasons we are unable to provide passwords via telephone, email or live chat.

We've recently updated our website, which means your account has been moved to the new site. However, due to security reasons we haven't set a account password, but don't worry. Just click on 'Log In' and then select 'Forgot Password' to reset it. If this does not work please stay on chat.